The original room offered was pretty unpleasant with a scratched and dirty toilet seat, paint flaking off the walls, damp, mouldy patches in the bathroom, a window with frosted glass, so no view...reception were unable to offer an alternative. I requested to see the manager and was told he was unavailable. An hour later I passed reception and saw the manager - I showed him the photos I had taken of problems in the original room and he immediately offered me an alternative - he also arranged for the toilet seat to be changed in the original room while my moved my luggage to a much better room - don't settle for a substandard room - it's worth complaining if necessary.
